Here is how a Vektor Performance order moves from confirmed payment to pickup or local delivery. For your order’s current stage, contact us with your name and order or invoice number.
Before payment: confirm your order
Confirm your vehicle fitment, tire or wheel size, quantity, current supplier availability and complete price with Vektor. Review HST, tire fees and any delivery charge before approving the order. Installation with NHS is arranged separately.
1. Payment confirmed
Vektor confirms receipt of payment against your agreed quote or invoice. Keep your order or invoice number so we can identify your order when you contact us.
2. Ordered from supplier
For a supplier-stock order, Vektor arranges the purchase from the supplier. Ask us for the current estimated arrival timing. Supplier availability and transport can affect that estimate.
If your items are already physically held by Vektor, we can move to preparing the order for pickup or delivery.
3. Arrived — being prepared
The tires or wheels have arrived and are being checked against your order. Wait for Vektor to confirm the order is ready before travelling for pickup.
4. Ready for pickup or delivery
Once your order is checked and ready, arrange the next step with Vektor:
- Pickup: confirm the Pickering pickup location, date and time before visiting.
- Local delivery: confirm the delivery address, agreed charge and delivery window.
A supplier availability label or payment receipt does not mean your order is ready for pickup. Please wait for a specific ready-for-pickup confirmation.
5. Collected or delivered
Your tires or wheels have been handed over. If you need installation, book directly with Niche Haven Solutions in Goodwood/Uxbridge. Installation starts at $100 for mounting and balancing four tires, with the final price depending on your setup.
If a paid item becomes unavailable
If a supplier cannot supply an item after you have paid, Vektor will contact you using the details on your order. You can choose an available alternative with your approval and any price difference confirmed first, or a refund for the unavailable item, including its applicable tire fee and tax.
We will not substitute a different brand, model or size without your approval. If the entire order cannot be supplied, we will refund the full amount paid, including any delivery charge. For a partially fulfilled order, we will confirm any delivery charge adjustment before proceeding. Refunds are returned to the original payment method; processing time depends on your payment provider.
A payment receipt confirms payment, not supplier reservation or pickup readiness. Any backorder or revised arrival estimate must be agreed with you. For help, message Vektor on WhatsApp with your order number.
Need an update?
Ask for an order update on WhatsApp, call (289) 204-4448 or email info@vektorperformance.ca. Include your name and order or invoice number.
This page explains the order stages. Contact Vektor for your individual order’s current status and timing.
Pricing, fees and availability · Pickup and delivery details