Shipping policy

Shipping, Local Delivery & Pickup Policy

Last updated: October 18, 2026

Vektor Performance offers arranged pickup in Pickering, Ontario, and local delivery within our service areas. We do not offer nationwide or international shipping. All prices below are in Canadian dollars.

Service areas and delivery charges

Area	Delivery charge
Pickering pickup, by appointment	Free
Pickering / Ajax delivery	From $20
Whitby / Oshawa delivery	From $30
Scarborough / GTA delivery	From $40
Uxbridge / Stouffville delivery	Quoted by address

Delivery charges depend on your exact address, order size and quantity. Applicable HST is additional. Confirm your complete delivery charge with us before payment.

If checkout does not show a suitable delivery option or your address falls outside these areas, contact us before ordering. An accepted checkout address does not guarantee delivery outside our service areas.

Supplier orders and availability

Some tires and wheels must be ordered from a supplier before pickup or delivery can be arranged.

A supplier availability label does not mean an item is physically held by Vektor Performance. Catalog quantities are not a live stock guarantee or reservation. Contact us to confirm the quantity needed and estimated arrival timing before payment.

Your payment receipt confirms payment. It does not confirm that your order has arrived or is ready for collection.

Processing and delivery timing

Processing and arrival times vary by product, supplier availability and transport arrangements. We will provide an estimated timeframe when confirming your order.

Estimated dates are not guaranteed delivery appointments. If we learn of a delay, we will contact you with an update and discuss the available options. Any backorder or revised arrival arrangement must be agreed with you.

Please avoid booking installation until your tires or wheels have arrived and their readiness has been confirmed.

Free Pickering pickup

Pickup is by appointment only after we confirm your order is ready.

We will provide the pickup location and instructions when arranging your appointment. Bring your order confirmation or order number. If someone else will collect your order, let us know beforehand.

Do not travel for pickup based only on a payment receipt or supplier availability label.

Local delivery arrangements

Before delivery, confirm your address, contact number, delivery charge and agreed delivery window with Vektor.

Tell us about access restrictions or special arrival instructions in advance. If you need to change your address or appointment, contact us as soon as possible. Changes may affect the charge or timing and must be confirmed before delivery proceeds.

If delivery cannot be completed, we will contact you to arrange the next step. Any additional delivery charge will be explained and agreed before another attempt.

Items unavailable after payment

If a supplier cannot supply a paid item, we will contact you to approve an alternative and any price difference, or refund the unavailable item, including applicable tire fees and tax.

We will not substitute a different brand, model or size without your approval.

If the entire order cannot be supplied, we will refund the full amount paid, including delivery. For a partial order, any delivery-charge adjustment will be confirmed before proceeding.

Inspecting your order

Check the brand, model, size, quantity, finish and visible condition when collecting or receiving your order.

Report missing, incorrect or damaged items promptly, with your order number and clear photographs. Keep the products, labels and packaging while we arrange the next steps. Do not mount or use an incorrect or visibly damaged item.

Installation

Delivery and pickup do not include installation.

Installation with Niche Haven Solutions in Goodwood/Uxbridge is booked and paid for separately. Confirm pricing, location and appointment details directly with NHS.

Vektor Performance

Call: (289) 204-4448
WhatsApp: https://wa.me/message/35LMUMZRIBS3A1
Email: info@vektorperformance.ca
Pickup hours: By appointment

Our number accepts calls and WhatsApp messages. Regular SMS texting is not available.

This policy does not limit any rights or remedies available under applicable consumer-protection law.