Refund policy
Return & Refund Policy
Last updated: October 18, 2026
1. Return requests within 10 days
You may request a return within 10 days after receiving your order.
For a change-of-mind return, tires and wheels must be:
- Unused, unmounted and uninstalled.
- Unmodified and free from damage or installation marks.
- Complete with original labels, packaging and included components.
- Accompanied by your receipt or proof of purchase.
All approved change-of-mind returns are subject to a 25% restocking fee, as explained below.
Contact Vektor Performance for approval and return instructions before bringing or sending anything back. A return request does not automatically approve the return.
2. How to request a return
Email: info@vektorperformance.ca
Call: (289) 204-4448
WhatsApp: https://wa.me/message/35LMUMZRIBS3A1
Include your order number, the product, your reason for returning it, and clear photographs of the item and packaging.
We will confirm eligibility and provide the correct return location and arrangements. Returns and drop-offs are by appointment only.
3. Mounted, installed or used products
Tires or wheels that have been mounted, balanced, installed, driven on, modified or marked during installation are not eligible for change-of-mind returns.
Before installation, check the brand, model, size, quantity, specifications, finish and visible condition.
This restriction does not prevent assessment of defective, damaged or incorrect goods, or an applicable warranty claim.
4. Special orders and final-sale items
Special-order, custom or final-sale products may have additional return or cancellation restrictions where those restrictions were clearly disclosed before purchase.
An item is not automatically non-returnable simply because it was ordered from a supplier. Ask us to confirm any special conditions before payment.
These restrictions do not remove rights concerning defective, damaged or incorrect goods.
5. Order changes and cancellations
Contact us immediately if you need to change or cancel an order.
We will check whether processing or supplier ordering can be stopped. Cancellation may no longer be possible after a supplier order has been placed or goods have been dispatched, subject to the terms disclosed before purchase and applicable law.
A cancellation request is not confirmed until we reply. If an order has already been delivered, the return process applies.
6. Damaged, defective or incorrect items
Inspect your order when it is collected or delivered. Report any damage, missing items, incorrect specifications or suspected defect promptly.
Send your order number, a description of the issue and photographs of the product, identifying labels and packaging. Keep the product and packaging while we arrange the next steps.
Do not mount an incorrect or visibly damaged item. If a problem becomes apparent after installation, contact us for assessment.
We will explain the appropriate remedy and any return arrangements. These requests are assessed separately from change-of-mind returns.
7. Manufacturer warranty claims
Warranty coverage varies by brand and product. Mileage, road-hazard and other additional coverage apply only where expressly included in the applicable written warranty.
Start a claim by contacting Vektor. We may need:
- Proof of purchase.
- Product name, size and identifying information, including the tire DOT code where relevant.
- Photographs showing the issue.
- Installation, maintenance or diagnostic records where relevant.
We will help identify the applicable manufacturer or distributor claim process. Inspection may be required, and approval depends on the applicable warranty terms. We cannot promise a replacement or refund before assessment.
Labour, mounting, balancing, diagnostics and transport costs are covered only where the warranty, purchase agreement or applicable law provides for them. Any proposed assessment or transport charge will be explained before you agree to proceed.
8. Restocking fee and return costs
All approved change-of-mind returns are subject to a 25% restocking fee, calculated on the returned product’s purchase price before tax. The fee is deducted from your refund.
For example, a returned product purchased for $200 before tax has a $50 restocking fee.
The restocking fee does not apply to incorrect items supplied by Vektor, confirmed defective products, supplier-unavailability refunds, or refunds where charging the fee would conflict with applicable consumer rights.
For an approved change-of-mind return, the customer is responsible for arranging and paying for return transportation unless we agree otherwise. These costs are additional to the restocking fee.
An original delivery charge is generally not refunded for a change-of-mind return unless agreed or required by law.
For an incorrect item, confirmed defect or error by Vektor, contact us so we can confirm the appropriate return arrangements and responsibility for costs before you incur them.
9. Refunds
Returned products are inspected before a refund is approved.
After an approved return is received and inspected, allow up to 10 business days for us to process the refund to the original payment method. Your bank or payment provider may take additional time to post it.
Your refund confirmation will identify the refunded products, any applicable restocking fee, tire fees, tax adjustments and delivery adjustment. If more than 15 business days have passed since refund approval, contact us.
10. Supplier stock unavailable after payment
If a paid item cannot be supplied, we will contact you. You can approve an available alternative and any price difference, or receive a refund for the unavailable item, including applicable tire fees and tax.
No restocking fee applies to items we cannot supply.
We will not substitute a different brand, model or size without your approval.
If the entire order cannot be supplied, we will refund the full amount paid, including delivery. For a partial order, any delivery-charge adjustment will be confirmed before proceeding.
11. Exchanges
Contact us before ordering a replacement. We will confirm whether the original product qualifies for return and whether the replacement is available.
A change-of-mind exchange that involves returning the original product is subject to the same 25% restocking fee and return conditions. Any price difference and delivery arrangements must be agreed before the exchange proceeds.
The fee exceptions for incorrect or confirmed defective products continue to apply.
12. Installation services
Installation booked directly with Niche Haven Solutions is a separate service. Contact NHS about its service charges, appointment cancellations or workmanship concerns.
Vektor remains your contact for product returns and product-related warranty assistance.
13. Your consumer rights and existing orders
This policy, including the 25% restocking fee, applies to new purchases after publication. Terms agreed when an earlier order was placed remain applicable to that order.
Nothing in this policy limits any right, warranty or remedy that cannot lawfully be excluded or restricted. The 10-day change-of-mind return window does not replace applicable rights concerning defective or misrepresented goods.
Contact Vektor Performance
Email: info@vektorperformance.ca
Call: (289) 204-4448
WhatsApp: https://wa.me/message/35LMUMZRIBS3A1
Pickup and returns: By appointment
Our number accepts calls and WhatsApp messages. Regular SMS texting is not available.